Christiana Pollock

“We were introduced to Christiana in 2025, and our experience with her has been exceptional. She provided sound advise, clear communication, and an unwavering commitment to supported us through refinancing and securing a loan for our new home. Christiana was incredibly patient with all our questions and guided us toward the best option for our situation. The outcome we achieved simply wouldn’t have been possible without her expertise and genuine care. We’re truly grateful for everything she did and highly recommend her.”

“Thank you! You made breaking and refinancing our mortgage super easy. Would have been a lot harder to navigate the process without you - you saved us a lot of money and time! ☺️”

“Christiana has been an amazing MA to buy our first home, she knew exactly what our situation was and did everything to make our journey smooth. We are in Christchurch and she was based on Auckland, but she was only one call/text away- always replying my answers/doubts anytime of the day. Recommending to building inspector/lawyer/insurance, etc HIGHLY RECOMMENDED☺️”

“Christiana was fantastic to deal with; always happy to help, gave lots of good information and was easy to get in touch with. We will definitely be using her again next time it comes to re-fix the mortgage :)”

“Highly recommend Christiana for any and all first home buyers, she has a wealth of knowledge and expertise and is a safe set of hands to handle your first mortgage and home loan. Thank you for all your help!”

“Christiana was professional, so helpful and made the whole process easy. Would recommend her and will use her services again”

“I approached Christiana earlier this year for advise around purchasing my first home. Although I was not yet in a position to do so Christiana formulated a plan to get me there which I am now following and hopeful to buy in the new year. When the time comes I will definitely look to work with Christiana. She is professional, easy going and lovely to work with I couldn’t recommend her more!”

“Christiana was indispensable in me purchasing my house. Her knowledge, experience and willingness to help made what could have been a very stressful time far far easier than I was expecting. She was only ever a phone call away to answer questions or explain my options to me in what is quick a tricky market and we ended up with a great result. I can't think of a single reason to go to anyone else as she was simply invaluable.”

“Christiana is astute, identifying the important but often subtle details that can make a big difference in the outcomes. She cares for her clients and wants their success. She's qualified, with both education/training & experience, so she empathises with her clients and everyone around her. I highly recommend Christiana if you want to talk mortgage finance.”

“I cannot recommend Christiana enough. So knowledgeable, helpful, very quick to respond. Also the process was so easy. All your documents are uploaded via a website and all visible in the one place. Will 100% be using her next time to re-fix our mortgage. Christiana really goes above and beyond for you! Thank you so much Christiana 😊”

“We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable , she's helped us change our spending habits for the better and got us approved quickly and easily.”

“Christiana has been such an amazing help with buying our first home. She’s quick to respond, made us feel comfortable about asking silly questions and is really knowledgeable about the process. She also sets all the info out in her emails in a clear and succinct way which is so appreciated. Have no hesitation in recommending her.”

“I was referred through my sister Rosie and couldn’t be happier! Christiana helped my Partner and I thought all the loopholes! From start to finish and every little question we had, she was there to help! Cant recommend her enough!”

“Many thanks to Christiana for all the help along the journey. She is professional and supportive. She provides detailed explanation and helpful advice during the entire loan process, so that I am clear about each step and what to do next. Also, I am grateful for her help regarding follow ups and negotiations with banks. Highly recommended”

“Christiana is amazing and one of the best people I've worked with and I cannot recommend her enough for anyone looking for a highly professional, knowledgeable, patient and genuine mortgage advisor who is a great communicator and always willing to help. Throughout my home buying journey Christiana has always been there to support me with solid recommendations, patiently answering all of my questions, educating me on what to look out for, as well as going above and beyond and trying different strategies to make my dream of home ownership a reality. It's been a pleasure working with Christiana and I highly recommend her to anyone aspiring to buy a house.”

“Amazing experience working with Christiana for buying our first home. She had great communication with us, was super efficient. Christiana made the process of buying our first home so much easier as we had no clue where to start. She locked in some great interest rates for us and a good cash back deal. Overall a super experience! High recommend !!!”

“Working with Christiana at Mortgagelab was an absolute pleasure. As first-time homebuyers, we were navigating unfamiliar territory, and Christiana's guidance and expertise made the process smooth and stress-free. She patiently explained complex market and banking terminology, ensuring we were well-informed every step of the way. Christiana's advice was invaluable, and we felt confident in her recommendations. She was always just a phone call away, ready to assist us whenever we needed. Her dedication to finding us the best mortgage options was evident, and we couldn't be happier with the outcome. We wholeheartedly recommend Christiana to anyone in need of a trustworthy and knowledgeable mortgage advisor. Her personalised approach and genuine care for us set her apart. Thank you, Christiana, for helping us secure our dream home! 🏡”

“Christiana is a great mortgage advisor. It has been a pleasure working with her. She provided great advice on options - both of lenders to go with and mortgage structure, while also taking on board our preferences. She was very helpful and patient in answering all our questions, from basic to complicated. Throughout this process we felt like we were having someone in our corner. Given how document-heavy and stressful the mortgage process is, Christiana's help was most welcome. We cannot recommend her more highly.”

“I am so lucky to have been referred to Christiana by my financial advisor. I had already been told there was no way of getting a mortgage due to my age (even though I worked full time on a good salary and have a really good deposit). We chatted, she said she was confident we can work with that and get you a mortgage, and she did. And she has been brilliant through every step of the process, I couldn't ask for more and am moving into my own home shortly. Its life changing. I cannot recommend Christiana highly enough. Thank you so much. P.S. my girl Molly is ready to move.”

“Can’t recommend Christiana highly enough! From the very beginning she has been so helpful and proactive. I’m very impressed that she always made time to respond to any questions promptly no matter the time/day. Thank you so much for your amazing service and genuine care, you have made the entire experience smooth and stress free.”

“Christiana helped us buy our first home in Auckland and we couldn’t have done it without her! We found her so knowledgeable and non judgmental when it came to budgeting advice and arranging our finances. Our lawyer even commented on the clever way we had out interest rate structured. As a person who has next to no knowledge about property etc, I was so grateful to have Christiana’s expertise through the whole process. Would recommend her to anyone!!”

“We had an amazing experience working with Christiana! As first-time homebuyers, we were nervous about the whole process, but she made everything feel so smooth and manageable. Her communication was excellent - she kept us informed every step of the way and was always quick to respond to any questions we had. She’s incredibly efficient, hardworking, and clearly knows her stuff. Thanks to her, we’re now in our first home, and we couldn’t be happier. Highly recommend!”

“Listened to my needs as an investor with an existing portfolio in NZ & US , & the need to satisfy income to debt ratios . She ensured the income figures were presented to the bank in a manner they could understand . She is very knowledgeable and patient.”

“Christiana was extremely good and will be going back to her in the future. A seamless process and even after a few failed auctions Christiana was always happy to start over. We got more cash back than I was anticipating too!”

“Christiana was fantastic to work with. She was able to work with our goals and limitations, providing guidance which helped us to buy our first home. We would recommend Christiana in a heartbeat!”

“Christiana has been amazing throughout our journey of buying our first home. Responds to every email, patiently answered all our questions, explained every step of the process, and kept us updated at all times. We almost pulled the plug from our own self doubt thinking we wouldn’t be able to do it, but Christiana was the sensible voice of reason! Buying your first home is stressful but easily navigated when you’ve got a great mortgage adviser in your corner. Grateful for her support and wouldn’t hesitate to recommend her to anyone.”

“We couldn’t be happier with our experience! Christiana, was realistic and honest from the very beginning – no false promises, just clear advice on what we needed to do to get where we wanted. She guided us through every step of the process, and we always felt completely supported and looked after. We have absolute trust that she had and continues to have our best interests at heart, Christiana went above and beyond to secure us the best deal possible. Highly recommend!”

“We worked with Christiana for 6 months and during that period felt well looked after the entire time. What we had been informed was normally a high stress process with many unknown variables felt under control and mostly smooth. Christiana is extremely well informed and knowledgeable about everything you need to know about finance and has a plethora of ‘A’ grade contacts ready to help with other aspects of buying a house. Christiana made herself readily contactable and was always prepared during each phase of our first home buying journey. We could not recommend Christiana enough for anyone looking at buying property…5 Stars!”

“We had a great experience with Christiana. The bank did drag us along for a long time asking for more and more things but Christiana kept on top of it and we ended up with a great mortgage rate. Highly recommend”

“I had a fantastic experience working with Christiana as my mortgage broker. From start to finish, she was incredibly responsive, always quick to answer questions and explain everything clearly. Her knowledge and expertise gave me so much confidence throughout the process. What really stood out to me was how personable and friendly she is. Christiana made what can often be a stressful process feel smooth and manageable. I always felt like I was in great hands, and she went above and beyond to make sure I understood every step. I highly recommend Christiana to anyone looking for a mortgage broker who is not only informed and professional but also a genuine pleasure to work with.”

“Where to start? Christiana is amazing, pure and simple, she is considerate, compassionate, but totally outcomes focused and understands where you as a family, want to go. The process was easy, stress free, and we've already recommended her to so many people. Christiana, I cannot thank you enough!!!”

“I highly recommend Christiana. She's very knowledgeable and professional, and probably more importantly very organised and executes well. I had a somewhat complicated lend and it went smoothly.”

“Christiana is amazing and you would be lucky to have her, i truly believe she will be hard to get as your broker in years to come!! As first home buyers we were green as anything and she answered all our silly questions even when I asked them 2 or 3 times. Our journey was a rollarcoaster as we both had a tricky financial situation being contractors but we got our dream house and section which is so rare for first home buyers and i don't think it would have happened without Christiana. She will be our go to girl for years to come !”

“Christiana went above and beyond for me. I respect her honesty, determination and great communication. Not only that, she’s a great person. Highly recommend!”

“Christiana helped us to get a mortgage and buy our first home here in NZ. She was just brilliant and highly recommend her. She kept us up to date with the process, explained everything clearly including our options and followed up to make sure everything is okay. We will always recommend and work with Christiana from now on!”

“I engaged Christiana to assist me with my first home purchase, she was amazing and I would highly recommend her to anybody seeking mortgage/financial advice or for a property purchase! Christiana is lovely to deal with and was a great guide along the way, especially as this was not something I had done previously. Very happy and grateful for everything Christiana has done for me and helped me achieve to own my first home.”

“Very patient and understanding being overseas organising finance was a lot more complex than initially suspected- but Christiana was persistent with the lenders, a great communicator and all round a pleasure to work with. Highly recommended.”

“I highly recommend Christiana! She managed to secure me a great interest rate and cash back. Christina explains everything in a way that helps you understand easily. Very happy customer!”

“Christiana was amazing. Her communication was great and I felt like I could always ask her a question. She explained everything in a way we could understand. You couldn’t go wrong using her as your adviser”

“Christiana was recommended to my son and I for his first house purchase. It certainly made the whole experience much easier to have someone acting on your behalf with the banks. Christiana is very efficient, knowledgeable, approachable and requests anything required were well ahead of time. What is usually a stressful time was made very manageable and streamlined. I would highly recommend Christiana to assist with purchasing a property.”

“Christiana is without question the best mortgage advisor I have ever dealt with. Over the past 20 years, we have worked with multiple mortgage brokers and advisers, and not one of them provided clear, practical advice on how to genuinely save money or get the most out of our mortgage. After working with Christiana for a relatively short period, she put a clear and intelligent plan in place with our bank that will result in us paying no interest on our mortgage for the next 12 years. The savings from this are substantial and something no previous adviser ever even discussed with us. Christiana is exceptional at what she does. She is thorough, strategic, and genuinely works for her clients — not the banks. Anyone who engages her services will get the full benefit of what the banks can offer, presented clearly and honestly. Thank you so much, Christiana. We truly appreciate everything you have done for us.”

“I have really enjoyed having Christiana help me with my mortgage. She has a clear and calm communication style and is a great advisor. She always provides me with what I need to know at every step of the way and presents to me options and opportunities with perfect timing. Highly recommended!”

“Christiana has been a fantastic mortgage adviser for us during the process of buying our first home. She really took the time to explain everything clearly and had so much patience with us during the process. Always very prompt and positive - just what we needed!”

“Christiana helped us with our NZ refinance. As our income is overseas (AUS), this can be challenging meeting all international income requirements. Christiana handled this without any issues at all . Whilst being so proactive and helpful throughout the whole process. Easily best in the business and finding someone of this caliber to help is truly rare. Do yourself a favour and reach out to Chrstiana for any Mortgage finance enquiry!”

“Christiana was super helpful, knowledgeable, and speedy with her comms. Definitely recommend her!”

“We had such a great experience working with Christiana. She helped us refix our mortgage and make the switch to another bank that best suited our evolving lending needs and made the entire process feel easy and stress‑free. Her advice was clear, practical, and incredibly helpful at every step. What stood out most was how proactive and approachable she was - always happy to answer questions and explain things in a way that made sense. We genuinely felt supported throughout the whole journey.”

“Christiana was so easy to work, super friendly and delivered a great outcome. Fully recommend.”

“Christiana at Mortgage Lab helped us restructure our mortgage. She was prompt, clear and absolutely lovely to deal with. All we had to do is sign a document from the bank, Christiana dealt with the bank so we didn’t have to. I would highly recommend having a chat about your new or existing mortgage”

“Christiana is always our go-to advisors for Landlords looking at purchasing or refinancing options for their rental properties.”

“Christiana did a wonderful job of helping with the refinancing our mortgage and saved us a chunk of money in the process! Her calm demeanor and thorough approach made dealing with all the bank’s requirements, which can be quite stressful, an absolute breeze! Thanks, Christiana! Really appreciate your help.”

“Christiana did wonderful work for me - getting the best out of an extremely difficult borrowing situation. She gave very helpful advice and I would definitely use her services again. I unreservedly recommend Mortgage Lab.”

“Christiana was great! She was friendly, knowledgeable, easy to get hold of, had a good attention to detail and got us a result that my husband and I are happy with.”

“Christiana was very professional and a delight to deal with, would highly recommend.”

“Christiana is fantastic and I would never hesitate to recommend her to anyone looking for help with mortgage advice and applications. She has a great knowledge base, is highly efficient and makes the whole process as smooth as possible with clarity and great communication skills. She gives 100% and exceeded my expectations.”

“I had such a great experience working with Christiana as my mortgage broker. From the very beginning, she was incredibly helpful, patient, and genuinely easy to talk to. She took the time to explain everything clearly and made sure I always felt comfortable and informed at every step. What I really appreciated was how polite and respectful she was, without ever being pushy or making me feel pressured into anything. It felt like she truly cared about finding the best outcome for us, rather than just getting things done quickly. Christiana made the whole process feel so much less stressful than I expected, and I’m really grateful for her support and guidance. I wouldn’t hesitate to recommend her to anyone looking for a trustworthy and down-to-earth mortgage broker.”

“Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!”

“Christiana was extremely knowledgeable and helpful, especially for us as first home buyers. She was easily contactable and always made the extra effort to check in and provide us with the best options available. We recommend her highly to anyone seeking assistance as she made the process as clear and smooth as possible.”

“We had such a positive experience with Christiana as our advisor. We had a lot of discussion and queries on best way to structure our mortgage over months of searching for our new home, she always replied quickly and was super helpful for us. Very grateful for her support and guidance (as well as putting up with all of my emails with random questions that popped into my head!) - highly recommend working with her!”

“Can't recommend Christiana highly enough! From the very beginning she has been so helpful and proactive. I'm very impressed that she always made time to respond to any questions promptly no matter the time/day. Thank you so much for your amazing service and genuine care, you have made the entire experience smooth and stress free.”

“Christiana helped us buy our first home in Auckland and we couldn't have done it without her! We found her so knowledgeable and non judgmental when it came to budgeting advice and arranging our finances. Our lawyer even commented on the clever way we had out interest rate structured. As a person who has next to no knowledge about property etc, I was so grateful to have Christiana's expertise through the whole process. Would recommend her to anyone!!”

“Christiana has been amazing to deal with from start to finish assisting us in the process of getting a mortgage. She made everything feel so easy for us and explained everything really clearly. I would highly recommend Christiana.”

“Had a great experience working with Christiana in securing and structuring my mortgage. She was responsive and knowledgeable throughout and it just made the whole experience really easy. Couldn't recommend highly enough for anyone looking for expert mortgage advice!”

“We had an amazing experience working with Christiana! As first-time homebuyers, we were nervous about the whole process, but she made everything feel so smooth and manageable. Her communication was excellent - she kept us informed every step of the way and was always quick to respond to any questions we had. She's incredibly efficient, hardworking, and clearly knows her stuff. Thanks to her, we're now in our first home, and we couldn't be happier. Highly recommend!”