Privacy Policy

Mortgage Lab Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 2020.

Information We Collect

We may collect the following types of personal information:

• Contact details (name, email, phone number, address)
• Financial information (income, expenses, assets, liabilities)
• Employment details
• Property information
• Identification documents
• Credit history (with your consent)

How We Collect Information

We collect information:

• Directly from you through forms, phone calls, and meetings
• From third parties with your consent (e.g., employers, credit bureaus)
• Through our website (including cookies and analytics)

How We Use Your Information

We use your personal information to:

• Provide mortgage advice and services
• Process loan applications on your behalf
• Communicate with you about your enquiry or application
• Comply with legal and regulatory requirements
• Send you marketing communications (with your consent)
• Improve our services

Sharing Your Information

We may share your information with:

• Lenders and banks to process your loan application
• Insurers if you request insurance advice
• Professional advisers (lawyers, valuers)
• Regulatory bodies as required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. This includes using secure systems, encryption, and access controls.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications

Cookies

Our website uses cookies to improve your experience and analyse site usage. You can control cookies through your browser settings.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.